Legal Information

Privacy Policy & Terms of Service

Last updated: January 15, 2025

Privacy Policy

TheBOX® Technology Solutions by PuroGen ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our products and services.

1. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

  • Name and business name
  • Email address
  • Phone number
  • Mailing address
  • Business license information
  • Payment information (processed securely through third-party providers)

Usage Information

When you visit our website, we automatically collect:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Referring website
  • Device information

Product Usage Data

For TheBOX® system users, we may collect:

  • Equipment performance metrics
  • Usage patterns and frequency
  • Error logs and diagnostic information
  • Infusion process parameters (anonymized)

2. How We Use Your Information

We use the collected information to:

  • Process orders and provide customer support
  • Improve our products and services
  • Send product updates and maintenance reminders
  • Comply with legal obligations and industry regulations
  • Protect against fraudulent or illegal activity
  • Communicate about new products, features, and industry insights

3. Information Sharing

We do not sell, trade, or rent your personal information. We may share information with:

  • Service Providers: Third parties who help us operate our business (e.g., shipping, payment processing)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: With your explicit consent

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • SSL encryption for data transmission
  • Secure data storage with access controls
  • Regular security audits and updates
  • Employee training on data protection

5. Cannabis Industry Compliance

We understand the unique privacy concerns in the cannabis industry. We:

  • Never share customer lists with government agencies unless legally required
  • Maintain strict confidentiality regarding your business operations
  • Store data in compliance with state cannabis regulations
  • Provide data deletion options in accordance with local laws

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • Request data portability

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser preferences.

8. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Email: privacy@boxinfuse.com

Phone: 407.674.2055

Address: 957 N. Pennsylvania Avenue, Winter Park, FL 32789

Terms of Service

These Terms of Service ("Terms") govern your use of TheBOX® products, services, and website provided by PuroGen ("Company"). By using our services, you agree to these Terms.

1. Acceptance of Terms

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Eligibility

To use our services, you must:

  • Be at least 21 years of age
  • Have the legal authority to enter into these Terms
  • Hold valid cannabis business licenses as required by your jurisdiction
  • Comply with all applicable federal, state, and local laws

3. Products and Services

TheBOX® Equipment

  • All equipment is provided with manufacturer warranties as specified
  • Installation and training services are available separately
  • Equipment must be used in accordance with provided guidelines
  • Modifications void warranties unless approved in writing

Support Services

  • Technical support is provided during business hours
  • Emergency support may be available under service agreements
  • Remote diagnostics require internet connectivity

4. Ordering and Payment

  • All orders are subject to acceptance by PuroGen
  • Prices are subject to change without notice
  • Payment terms are Net 30 unless otherwise agreed
  • Late payments may incur interest charges
  • Shipping costs are additional unless specified

5. Use Restrictions

You agree not to:

  • Use our equipment for any illegal purposes
  • Reverse engineer or attempt to derive source code
  • Resell equipment without authorization
  • Use equipment outside of licensed facilities
  • Violate any cannabis regulations in your jurisdiction

6. Intellectual Property

All intellectual property rights in TheBOX® technology, including patents, trademarks, and trade secrets, remain the property of PuroGen. You receive only a limited license to use the equipment.

7. Warranties and Disclaimers

Limited Warranty:

  • Equipment is warranted for defects in materials and workmanship
  • Warranty period is specified in your purchase agreement
  • Warranty does not cover misuse or normal wear

Disclaimer:

EXCEPT AS EXPRESSLY PROVIDED, SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PUROGEN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9. Indemnification

You agree to indemnify and hold harmless PuroGen from any claims arising from:

  • Your use of the equipment
  • Violation of these Terms
  • Violation of any laws or regulations
  • Infringement of third-party rights

10. Cannabis Industry Specific Terms

  • You represent that you hold all necessary cannabis licenses
  • Equipment is sold only for legal cannabis operations
  • We reserve the right to verify licensing status
  • Compliance with track-and-trace systems is your responsibility

11. Termination

We may terminate or suspend your access to services immediately, without prior notice, for any breach of these Terms.

12. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Orange County, Florida.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use constitutes acceptance of modified Terms.

14. Contact Information

Legal Department:

Email: legal@boxinfuse.com

Phone: 407.674.2055

Address: 957 N. Pennsylvania Avenue, Winter Park, FL 32789

Effective Date: January 15, 2025
By using TheBOX® products and services, you acknowledge that you have read and agree to these Terms of Service.